Policies and Plans


Policies

Code of Patron Conduct

Policy Title: Code of Patron Conduct

The purpose of this policy is to guarantee the rights of patrons to a pleasant, productive and safe atmosphere in the use of the Library by establishing basic conduct rules. All members of the community are welcome in the Library regardless of age, sex, race, religion, ethnic origin, being differently abled, or appearance as long as they do not disrupt or interfere with another’s ability to use the Library for its intended use. This code is supported by related Library policies and procedures.

 

Animals
Animals, with the exception of service animals and animals brought in for special programs or as permitted by the Library Director, are strictly prohibited in the Library. See the Americans with Disabilities Act website for current service animal requirements: http://www.ada.gov

Attire & Hygiene
In the interest of public health and safety, appropriate clothing attire, including shoes and shirts, must be worn at all times while inside all Library buildings. Patrons whose bodily hygiene is offensive so as to constitute a nuisance to other persons shall be required to leave the building.

Decorum and consideration for other patrons
Patrons are expected to behave with decorum and consideration for other patrons. This includes, but is not limited to, the following:

-maintaining reasonable quiet
-the cooperative sharing of work tables and computer facilities
-parental restraint of lively and noisy children
-patience and respect while waiting for services such as Reference, Circulation or computer assistance
-respecting the privacy of other patrons who are using the Library, maintaining a reasonable distance with regard to reading and use of Library computers.

Disruptive or Illegal Activity
Anyone who does not follow the Code of Patron Conduct by engaging in disruptive or illegal activity will be asked to leave. When necessary, the appropriate law enforcement agency may be called.

Unacceptable conduct may include, but is not limited to, the following:
-fighting
-use and/or the possession of alcohol and other illicit substances
-possession of firearms or other weapons
-abusive use of Library facilities and/or equipment
-harassing or intimidating others
-creating any disturbance that interferes with normal operations of the Library
-use of abusive, disruptive, loud, obscene, or threatening language/behavior
-solicitation or panhandling
-smoking in Library facilities
-consuming food and beverages in non-designated areas
-loitering
-sleeping
-defacing, cutting, destroying, or stealing Library property or materials
-accessing web sites containing material involving illegal activity, pornography and obscenity.

Mobile Phones and Other Electronic Devices
Use of mobile telephones or other electronic communication devices in the Library must be kept to a minimum. These items should be set to “silent” or “vibrate” mode with no audible alerts. While we understand that use of these devices is sometimes necessary, the Library System reserves the right to ask patrons to cease this activity when it interferes with other patrons’ use of the Library. Out of respect for the privacy of our patrons, we discourage the use of cameras within our Library buildings.

Trespass Warnings
Those persons whose behavior is judged to be illegal or dangerous to patrons or staff will be reported to the appropriate law enforcement agency* and the Police Department or Sheriff’s Office will issue a “Trespass Warning” to the person if deemed necessary and appropriate. A “Trespass Warning” means the person is denied use of the Library facility. Removal of the “Trespass Warning” is at the discretion of Library Administration in consultation with the Police Department, or Sheriff’s Office.
*Upon recommendation of the Library Director or designee.

Unattended Children*
The Library welcomes Library use by children. The Library, however, is a public building with staff trained to provide public Library services. The Library is not equipped-and it is not the Library’s role-to provide long- or short-term child care. For the safety and comfort of children, a responsible adult or caregiver should accompany children while they are using the Library. While in the Library, parents or caregivers are responsible for monitoring and regulating the behavior of their children.
* The State of Florida defines a minor as a person under the age of 18. For the purposes of this policy, the terms “child”, “minor”, and “youth” are interchangeable.

Violation of the Code of Patron Conduct
The Library reserves the right to require anyone violating the Code of Patron Conduct to the leave the Library for the remainder of the day. Serious or repeated misconduct may lead to legal action or criminal prosecution.

Effective Date: 08/08/95
Approved by LAB: 12/9/15
Approved by BCC: 1/19/16

Downloadable Version: Code of Patron Conduct

Eligible Borrowers

 

Policy Title: Registration – Eligible Borrowers

Permanent Residents
Any St. Johns County resident/taxpayer may register for a free library card at any St. Johns County Library. SJC library cards can expire due to inactivity, fee blocks, or for address verification. The resident/taxpayer should present photo I.D. and proof of current St. Johns County address, most recent tax statement, or be listed in the Property Appraisers database as proof of eligibility.

Free Non-Resident Cards
A free non-resident is anyone who fits into one of the below categories:
1) Anyone who lives in a Florida county that has signed a reciprocal borrowing agreement with St. Johns County
2) An employee of St. Johns County, the St. Johns County School Board, or the Constitutional Offices who resides outside the county
3) Anyone who lives outside of St. Johns County but owns a business in St. Johns County
4) A temporary resident who is a student at the Florida School for the Deaf and Blind, Flagler College, St. Johns River State College, First Coast Technical Institute or University of St. Augustine
5) Any member of the military who resides in a Florida county.
All free non-resident cards are good for one year and may be renewed as long as the card-holder can show proof of their free non-resident status.

Non-Resident Fee Cards
A non-resident is a person who meets one of the following criteria:
1) resides outside the state of Florida
2) is a resident of a non-reciprocating Florida county.
A non-resident may obtain a 1 month, 3 month, 6 month or 1 year library card by paying a fee determined by the County.

Institution Cards
An institution is defined as one or more persons formally organized for some purpose or activity.

Restricted User Cards
A restricted user is any adult or child who is a resident of a transition/group home. These residents have no way to provide proof of their SJC address. A photo I.D. is still required to obtain a restricted user card. Restricted user cards are free but expire at the end of three months. The following restrictions are placed on this card type:
1) Only 2 items may be checked out at a time
2) Only 2 items may be placed on hold
3) No Interlibrary Loan Requests are allowed

Approved by LAB: 12/9/2015
Approved by BCC: 1/19/16

Downloadable Version: Eligible Borrowers

Bulletin Board

Policy Title: Bulletin Board/Pamphlet Display Policy

The St. Johns County Public Library System (SJCPLS) serves the information needs of the community by providing sources of information and assistance in locating information. In its role as a center for community information, the library provides space for the dissemination of information of interest to the St. Johns County Community. Priority will be given to materials relating to the Library, Friends of the Library and the St. Johns County government. As space allows, public notices and announcements of upcoming meetings, civic, cultural, educational and recreational events sponsored by not-for-profit organizations may be posted with permission of the Library Director or designee.

The brochures, hand-outs and flyers will be displayed under the following guidelines:

  1. The community bulletin board and brochure/handout displays are provided as a public service to publicize local groups, meetings, cultural events, non-partisan political events, fundraising events for non-profit organizations, educational opportunities or other services of a non-profit, non-self-promoting nature.
  2. Items will be dated when posted on the community bulletin boards. Items will be displayed for a maximum of one month as space allows. The Library is not responsible for saving meeting notices or posters.
  3. Campaign literature, and personal notices will not be posted.
  4. Advertisements, newspapers or commercial notices by a for-profit organization will not be posted.
  5. Notices promoting political parties or candidates or those advocating the election of any candidate or a stand on any issue on the election ballot will not be displayed.
  6. Posters, petitions and the like that advocate a position on a public issue will not be displayed.
  7. All items for the community bulletin board and brochure/handout displays must be approved by the Library Director or designee. Items for consideration may be left in the Administrative Office or at the Circulation Desk.
  8. Display items must be of reasonable size in relation to the space available but may be no larger than 81/2″ x 14″ (legal size). Display items may be rejected if they detract from the effective use of space or because of a lack of space.
  9. The use of the Library’s bulletin boards and or display does not constitute an endorsement of any organization’s policies or beliefs.
  10. Public Notices/free materials may be accessible by the general public and could be removed or altered by a member of the public. It is not the Library staff’s responsibility to “guard” these materials or to keep track of quantities or availability of these materials.
  11. Unapproved materials will be removed and discarded without notification.

Effective Date: 1-11-1995
Revision Approved by LAB: 9/12/06
Revision Approved by LAB: 7-8-09
Downloadable Version: Bulletin Board

Exhibit and Display

Policy Title: Exhibit and Display

The St. Johns County Public Library System welcomes exhibits and displays of community interest.

Permanent Exhibits/Displays
The Library has a stated responsibility to offer a place where one can encounter the rich diversity of concepts and find opportunity for personal enrichment. These responsibilities are reflected in the library service, the materials in the collection and the use of decorative and display objects within the Library. In keeping with these responsibilities the Library will avoid the installation of permanent displays or artistic decorations, in favor of rotating displays or works of art that will serve to stimulate and renew interest. Before considering a permanent gift of this kind the Library will consider:

-Does it conform to the architecture of the building?
-Will it fit comfortably in the available space?
-Is the object appropriate to the Library objectives, or would it be better elsewhere?
-Will it cost more to accept the gift than it is worth to the Library?

No gift will be accepted by the Library unless it is freely given to the extent that the Library may:

-Dispose of the gift as it sees fit (selling, discarding, giving it away)
-Store the gift or move it to various locations

A letter from the Library Director to the donor shall acknowledge all permanent exhibit/display gifts.

Rotating Exhibits/Displays
The Library designates special areas at each location for rotating exhibits and displays. Due to limited space, not all requests can be accommodated. At each location, a librarian or staff member, appointed by the Library Director, processes the applications to exhibit on a first come, first served basis. Applicants are notified accordingly. Permission to exhibit or display works at the Library does not constitute an endorsement of the work. The Library is not financially responsible for loss or damage to artworks or display items. A Library indemnity agreement must be signed by the exhibitor prior to the installation of any exhibit or display. In addition, the exhibitor must sign an agreement to follow all POLICY GUIDELINES.

EXHIBIT AND DISPLAY POLICY GUIDELINES
(May Be Adapted to Specific Location)
1. In accordance with the Library Bill of Rights, St. Johns County Public Library System exhibit space is available “on an equitable basis, regardless of the beliefs or affiliations of individuals or groups requesting their use.” St. Johns County Public Library System exhibit spaces are open to organizations engaged in educational, cultural, intellectual or charitable activities.

2. Prior to the approval of exhibit/display items, exhibitors must submit a completed application.

3. Appointed librarians or staff members will review applications on first-come, first served basis, and notify applicants accordingly.

4. Displays and exhibits are generally scheduled for no more than 30 days.

5. Exhibits may not support the election or defeat of a political candidate, or be of a partisan nature, or promote a specific religion in an exclusionary manner.

6. All exhibits must be free of charge and open to the public.

7. The individual or group exhibiting is responsible for transporting and later removing all display items in a timely fashion. The exhibitor must use existing Library hanging devices. Exhibitors may use other hanging devices or equipment only with the Library’s advanced approval.

8. Exhibits are installed in designated display spaces. No exhibit should interfere with Library operations.

9. The Library is not financially responsible for loss of or damage to artworks or display items.

10. Should a member of the community wish to challenge a particular display or exhibit, he or she must complete a PATRON REQUEST FOR REVIEW form. The Library Advisory Board will review the complaint within ten working days of its next meeting following the complaint. The exhibit will remain in place until a decision has been made.

11. With permission of the individual or group responsible for the exhibit, objects on display may be photographed and reproduced for any Library publication or as publicity for the Library.

12. All artwork needs to have hanging wire already attached.

13. Artist may provide small labels on white paper or white cover stock to be placed next to each work and may include ONLY the title of the work and the medium. No prices are to be posted.

14. Procedures for installation are determined at each library location.

Effective Date: 11/16/94
Revision Approved by LAB: 12/9/15
Revision Approved by BCC: 1/19/16

Downloadable version: Exhibit and Display
Download, read and sign the agreement: Application for Exhibit/Display Space Privileges

Fines and Fees
Library Fee Schedule2017-2018
Overdue Fines:
Books, Magazines, etc. / Per Day$0.25
- Maximum per item$5.00
DVDs / Per Day$1.00
- Maximum per item$5.00
Reference Material / Per Day$1.00
Electronic Tablets / Per Day$1.00
- Maximum per item$5.00
Lost Items:
Currently in Print:
- Adult Fiction & Non-Fiction, Children's Books, Video cassettes, DVD, CD & Audio cassettesCost of Item
- Paperback Books, Toddler Board Books, & MagazinesCost of Item
No Longer in Print or Available:
- Adult Fiction$33.00
- Adult Non-Fiction$33.00
- Paperback Books, etc.$16.00
- Children's Books$22.00
- Reference Books$38.00
- DVDs$27.00
- Compact Discs$22.00
Replacement of Electronic Tablets:
- Replacement of Electronic Tablet Protective Case$25.00
- Replacement of Electronic Tablet Charger$35.00
- Replacement of Electronic Tablet Carrying Pouch$12.00
Damaged Library Materials Minimum Charge:
- Bindery Charges (per item)$8.00
- Book Pocket (per item)$1.00
- Barcode Label (per item)$1.00
- Book Jacket Cover (per item)$3.00
- Container Replacements (per item)$5.00
- Damaged Pages (per page)$1.00
Replacement of Other Items Due to Loss or Damage:
- Replacement of Other Items Including but not Limited to Headphones, Network Cables, Wireless Network Cards, & Laptop Computers Replacement Cost
- Replacement of Audio CD of a multi-CD title(per CD) $10.00
Library Cards:
- Nonresident - Annual (except FL residents of reciprocal counties)$40.00
- Nonresident - 30 days (except FL residents of reciprocal counties)$5.00
- Nonresident - 3 months (except FL residents of reciprocal counties)$10.00
- Nonresident - 6 months (except FL residents of reciprocal counties)$20.00
- Replacement of lost library card (per card)$1.00
Other Fee or Charges:
- Photocopies$0.20
- Guest Pass for Using Public Computers (per day)$2.00
- Internet Printing$0.20
- Color Printing (letter or legal size)$.50
- Laminating: 8 1/2 x 11 or smaller$1.00
- Laminating: larger than 8 1/2 x 11$1.00 per foot
- Personal Disc Cleaning Service$2.00 per disc
- Failure to Pick Up Inter-Library Loan Materials$2.00
- Out-of-Network Inter-Library Loan Requests (per title requested)$5.00
- Notary Services$5.00
- Telefacsimile (Fax) Requests:
- Receive Faxes (per document)$2.00
- Send Faxes (per document)$4.00
Interlibrary Loans

Policy Title: Interlibrary Loan
Interlibrary Loan (ILL) offers Library patrons an opportunity to request and borrow materials that are not owned by the St. Johns County Public Library System (SJCPLS). Through ILL, patrons have access to the circulating collections of library systems in Florida, as well as participating universities and public library systems throughout the United States. ILL services are available to anyone holding a SJCPLS card in good standing. You may place your requests electronically through the Library System’s website, by telephone, e-mail, or in-person at the public services desk of any SJCPLS branch. We will only accept 3 requests by telephone at one time.

You may have a total of ten (10) requests outstanding (at any stage of the ILL process: checked out, requested, in transit, etc.) at one time.

Requested material will be delivered to the branch library or bookmobile of your choice. You will be contacted when the material is available for pickup. If you have questions about your ILL request once it has been placed, please call the branch location that you designated as the pickup location. (Please refer to the end of this document for branch phone numbers). Any item received via ILL service is subject to the same fees/fines placed on similar items owned by SJCPLS. In addition, libraries which loan material to SJCPLS may place additional fines/fees on loaned items.

Materials That May Not Be Requested through ILL
-Items currently owned by SJCPLS
-Newly published materials (less than one year old)
-Feature Films less than 3 years old
-Fictional Television Series
-Textbooks
-Entire issues of periodicals
-Rare books or rare non-book materials
-Materials for class, reserve or group use
-E-books or e-documents/articles
-Multiple copies of the same title for group use (e.g. book clubs)

Restricted Materials
Most materials acquired through ILL may be circulated. Occasionally, the materials requested may be designated by the lending library as restricted, which means that they must be used in the library and cannot be checked out. They may however, be used in the SJCPLS location of your choice. When restricted materials are received, patrons will be asked to relinquish some form of identification. This identification will be held until the materials are returned.

Photocopies
Patrons may order photocopies of certain materials not available through ILL, such as magazine articles and reference materials. The requester may keep photocopies. Photocopying charges may be incurred. If there is a charge for the photocopy, it must be paid before the request is submitted. Patrons are
encouraged to contact their local branch for questions concerning photocopy requests (see end of this document for branch phone numbers).

Loan Periods
The loan period is determined by the lending library. The requester may keep photocopies. The SJCPLS library will strictly observe any conditions for use of loaned materials that are imposed by the lending library (e.g., short loan period, in library use only, no renewals).

Renewal of Materials
Renewals of ILL materials are at the sole discretion of the lending library and cannot be guaranteed. If a renewal is desired, the patron must contact their local library branch (see end of document for branch phone numbers) at least four working days before the material is due. Staff will attempt to renew the item and notify the patron if the item may or may not be renewed. Maximum number of renewals is one. Overdue materials cannot be renewed.

Overdue Materials
Fines will be incurred for overdue materials at the same rate as similar items owned by SJCPLS. Overdue materials cannot be renewed.

Returning Materials
ILL materials may be returned to any St. Johns County library location. To insure that credit is received for returning an item, patrons are asked to not remove the lending label on the item.

Borrowing Fees
Materials that are only available from libraries outside the state courier service delivery area will incur a minimal fee per item to cover the cost of postage. The fee is due at time of checkout. The patron is responsible for paying the fee once the item has shipped, regardless of whether or not the patron checks out the item. Patrons should check with library staff at their local library for the current fee.
Patrons wanting photocopies or loans from fee-charging libraries must submit cash, check or a money order made payable to SJCPLS before the loan request can be confirmed. The money is held at the borrowing library until the item is received from the lending library. If the item is not filled by the lending library, the patron will be contacted for return of payment.

Patron Responsibility
It is the patron’s responsibility to pick up and return requested items by the due date. The patron is also responsible for contacting the library and cancelling the request if the item is no longer needed. If an item is lost or damaged, the patron is responsible for all overdue fines, the cost of the item, and any processing fees charged by the lending library. When materials are lost or are returned late, the borrowing privileges of both the patron and the SJCPLS are jeopardized. Any patron who fails to return an item by the due date will have their library borrowing privileges suspended until the item is returned or paid for. Patrons that fail to pick up their interlibrary loan items by the expiration date will be charged a fee for each item, based on the current Fines and Fees Schedule.

Copyright Restrictions
The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be used for any purpose other than private study, scholarship, or research. If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of fair use, that user may be liable for copyright infringement. This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.

Interlibrary Lending to Other Institutions
Users
The SJCPLS will loan materials to all libraries. All individuals outside St. Johns County wishing to borrow a title from our collection must initiate their request through a library.

How To Submit a Request
Libraries may submit requests by mail (ALA form or equivalent required), fax, OCLC, email, phone (confirming fax required).
St. Johns County Library Technical Services ILL Department
6670 US 1 South, St. Augustine, FL 32086
Phone: 904-827-6920 Fax: 904-827-6905 Email: sjcill@neflin.org OCLC Library Symbol: WL8

What Can Be Borrowed
The library endeavors to make available the broadest range of materials for interlibrary loan, with the following exceptions: reference materials, newspapers, audiovisual materials and microforms. The library also reserves the right to refuse to lend materials or to ask a borrowing library to restrict use of materials loaned.

Loan Periods & Renewals
Items will be checked out for six weeks. This allows for two weeks transit time and for a four week check out to your patron. If a title is not on reserve for another patron, the item may be renewed. There is a limit of one renewal.

Fees
The St. Johns County Public Library System does not charge for lending materials.

Lost Interlibrary Loan Materials
The SJCPLS will assess a fee on a lost item equal to the replacement cost of the item or its equivalent. The borrowing library is responsible for the payment of this fee.

Photocopies
Up to 25 pages will be provided, within copyright limits. There are no charges for photocopies. Materials will be photocopied from either hard copy or microfilm.

Approved by the LAB: 12/9/15
Approved by the BCC: 1/19/16

Downloadable Version:Interlibrary Loans (outside of SJCPLS)

Overdue, Damaged, and Lost Materials

Policy Title: Overdue, Damaged, and Lost Materials

Section 01. Rationale for Policy.

St. Johns County, Florida, through its Board of County Commissioners, implements an overall County-wide policy concerning overdue, damaged, lost books, periodicals, movies, and other loaned materials. The rationale for implementing such a policy is noted as follows:

1) establishing an overall County-wide, uniform administrative library policy associated with overdue, damaged, missing/lost books, periodicals, movies, and other loaned materials (from this point forward collectively referred to as “loaned materials”;

2) providing both the Patrons of the St. Johns County Public Library System, and the public at-large, with an overall written, consistent, and uniform policy (from this point forward referred to as “Uniform Library Policy” or “ULP”

Section 02. Definitions.

For the purposes of this Policy, the following terms, phrases, words and their derivations shall have the meaning herein given, unless the context clearly indicates that another meaning is intended. When not inconsistent with the context, words used in the present tense include the future, words in the plural number include the singular number, and words in the singular number include the plural number. The word “shall” is always mandatory and not merely directory.

  1. BCC means Board of County Commissioners of St. Johns County, Florida.
  2. Branch Library means any library located within and serving St. Johns County, and a part of the St. Johns County Public Library System.
  3. County means St. Johns County, Florida.
  4. County Library System means the Public Library System serving St. Johns County, Florida.
  5. Damaged means loaned materials returned to the Library System in a condition that is worse (beyond normal wear) than originally loaned.
  6. Debt Collection means a third party collection agency in business to collect debt on behalf of the library.
  7. Due Date means the final date that loaned material may be returned to the Library without a late fee/overdue fee being imposed.
  8. Library means any or all of the branches of the St. Johns County Public Library System.
  9. Library Director means the Executive Director of the St. Johns County Public Library System. The Library Director shall serve as the chief administrative officer for the St. Johns County Public Library System.
  10. Lost means any loaned material that is not returned after a specified amount of time. For movies, items are set to “lost” upon the 31st day overdue. All other items are set to “lost” upon the 51st day overdue.
  11. Overdue means any loaned material that is not returned to the Library by the Due Date.
  12. Patron means a user of the St. Johns County Public Library System.
  13. Privilege means the ability to checkout loaned materials owned or maintained by the St. Johns County Public Library System, or otherwise have access to other resources owned, maintained, or offered by the St. Johns County Public Library System.
  14. Recognized Library Card means a card or other equivalent device issued by the St. Johns County Public Library System, or recognized by the St. Johns County Public Library System (which may include a Library Card issued by another County or jurisdiction located within the State of Florida), in order to allow a Patron to checkout loaned materials owned or maintained by the St. Johns County Public Library System, or otherwise have access to other resources owned, maintained, or offered by the St. Johns County Public Library System.
  15. St. Johns County Public Library System means the collection of Libraries, including all support and administrative staff that makes up the St. Johns County, Florida Public Library System.
  16. ULP means the Uniform Library Policy.

Section 03. Responsibility of Patron.

The following notes the responsibilities of each Patron:

1. The Patron is responsible for having his/her library card with him/her at the time of borrowing
library materials or using library equipment.

2. The Patron is responsible for returning items on or before the due date.

3. The Patron is responsible for returning items in the same condition that they were checked out. The
Patron assumes responsibility for any damages that may occur during the use of library materials.

4. The Patron is responsible for seeing that his/her card is used only by the authorized cardholder
whose signature appears on the back of the card. If a cardholder chooses to allow other patrons to
use his/her card, the cardholder remains responsible for items checked out on the card.

5. The Patron is responsible for reporting a lost or stolen card as soon as he/she is aware that the card
is lost or stolen. The Patron is responsible for items charged out on the card until it is reported lost
or stolen.

6. The Patron is responsible for reporting to the Library any change of name, address, email address or
phone number.

7. If items are not returned on time, returned damaged, or are lost the Patron is subject to fines
and/or replacement charges. The Library is not liable for damage to machines used to play or view
non-print items.

8. The Patron is responsible for adhering to, and complying with, the Patron Code of Conduct.
Failure of Patron to abide by, and/or comply with the responsibilities listed in items 1 through 7 above
will subject the Patron to forfeiture of privileges until the violation is cured, and/or resolved in a
manner deemed acceptable by Manager of the Branch Library.

Section 04. Imposition of Fines, Fees, Charges

Not later than March 1 of each year, the Library Director of the St. Johns County Public Library System shall prepare and deliver a recommended/proposed schedule of Fees, Fines, and/or Charges that should be imposed, under certain conditions, to Patrons. Annually, the BCC shall adopt a schedule of Fees, Fines, and/or Charges that are imposed, under certain conditions, to Patrons.

The most recent schedule of Fees, Fines, and/or Charges is posted on the library website at www.sjcpls.org. No person and/or entity, other than the BCC, or a person/position, delegated by the BCC, has the authority to waive the imposition of any properly imposed fine, fee, and/or charge. The BCC has delegated such waiver authority to the following persons/positions: 1) Library Director of the St. Johns County Public Library System; and 2) Manager or Supervisor of any Branch Library. Such waiver authority also includes the authority to adjust fines, fees, and/or charges, as noted in this ULP.

Section 05. Record of Fines, Fees, Charges.

On a daily basis, the Manager or Supervisor in charge of each Branch Library shall track, record, and/or log all fines, fees, and/or charges that are received by that Branch Library.

At a very minimum, the following categories of fines, fees, and/or charges shall be tracked, recorded, and/or logged on a separate basis: 1) fines collected on overdue loaned materials; 2) fees collected for photocopying and printing; 3) fees collected for faxing (facsimile processing); 4) fees for other services provided by Library staff; 5) charges collected on lost loaned materials; 6) charges collected on damaged loaned materials; 6) any other fines, fees, and/or charges permitted, imposed, and collected by each Branch Library; and 7) any subsequent BCC authorized fines, fees, and/or charges.

On a monthly basis, a record of systemwide fines, fees, charges, credits and waivers will be generated within the Technical Services Department and forwarded to County Administration.

Section 06. Payment of Fines, Fees and Charges.

Acceptable payment types include: 1) Cash 2) Personal Check with name and current address imprinted (for valid library cardholders only) 3) Money Order; 4) Traveler’s Check; 5) Credit or Debit Card – online only.

Fines, fees and charges may be paid in person during business hours at any St. Johns County Library Branch, by U.S. Mail for checks or money orders, or online anytime at www.sjcpls.org.

 Section 07. Adjustment of Fines, Fees, Charges.

The Manager of a Branch Library, or supervisor in charge of a Branch Library, may adjust fines, fees, and/or charges imposed on a Patron for the following reasons: 1) a Patron returns lost loaned material in undamaged condition to the Library; 2) a Patron is due a refund for an incorrect or improper fine, fee, and/or charge; 3) Replacement cost of an item is different from Default cost of item; or 4) Staff error.

Section 08. Waiver of Fines, Fees, Charges.

Fines up to $25.00 may be waived by a Branch Manager or supervisor in charge at a branch for extenuating legitimate circumstances only, as defined in staff procedures manual. All disputes of fines over $25.00 must be submitted in writing to the Library Director for review. All disputes of fines over $50.00 will be forwarded to the St. Johns County Administrator or BCC for review. Various circumstances for waiving of fines might include death, hospitalization, or unusual hardship. Parents, grandparents or legal guardians are responsible for overdue fines accrued and material lost or damaged by minors. The maximum overdue fine for each item is $5.00 per check out. Except as noted in this Section, and authorized by the BCC, no other person/individual/entity may waive any fine, fee, and/or charge of one or more patrons.

Section 09. Revocation of Patron Privileges.

A Patron’s Privileges within the County Library System shall be revoked under the following circumstances with regard to overdue, lost, or damaged materials:

  • Patrons who have reached fine and fee charges of $10.00 may not borrow any items, use public access computers, or use any other library equipment until payment is made on the account to bring the account balance under $10.00.
  • Patrons who have reached fine and fee charges of $25.00 and thereby been referred to debt collection may not borrow any items, use public access computers, or use any other library equipment until the account balance is rectified. An additional fee will be charged to accounts sent to debt collection.
  • Patrons who have fines over a year old will have privileges suspended until their account balance is brought to $00.00.

The Manager of a Branch Library, or any designated employee of the Branch Library, is authorized to revoke a Patron’s Privileges within the County Library System if the above circumstances are verified. If a minor is applying for a library card and the adult signing the fiscal responsibility statement has a blocked library card, the minor will not be issued a card until the reason for the block has been satisfactorily resolved and patron privileges have been restored. Should the Manager of a Branch Library, or designated employee, revoke a Patron’s Privileges within the County Library System, the Manager or designated employee shall provide written and/or electronic notification to the Patron of the revocation of Privileges.

Section 10. Restoration of Patron Privileges.

Upon satisfactory resolution (as deemed by the Manager of the Branch Library, or designated employee) of the circumstance that gave rise to the revocation of the Patron’s Privileges, such Patron’s Privileges within the County Library System shall be restored as soon as possible (immediately, if at all possible, and in any case within three business days).

Section 11: Loan Periods:

  • New Books 14 days
  • High Demand Books 14 days
  • Other Books 21 days
  • Audio Books 21 days
  • Music CDs 14 days
  • Magazines, Comic Books 7 days
  • E-content Varies according to online vendor platform
  • Movies:
  • New and high-demand Feature Films 3 days
  • Feature Films & Nonfiction Films 7 days

Approved by the LAB: 6-14-2017
Approved by the BCC: 8-1-2017

Downloadable Version:Overdue, Damaged, and Lost Materials

Meeting Rooms

Policy Title: Meeting Room

St. Johns County Public Library provides use of meeting rooms to the general public. Library facilities are open to programs sponsored or cosponsored by the Library or other organizations engaged in educational, cultural, recreational, charitable or government interest activities which complement or promote the Library’s mission and goals. Library/County-Sponsored programs receive first priority for use of the meeting rooms.

All meetings and programs are open to the public. Meeting rooms are not to be used for personal or private profit, advertising or solicitation of business.

No admission fee may be charged nor sales made. However, a fee for resource materials, books or payment for a program speaker may be collected upon the approval of the Library Director. Library-related fund raising activities are allowed.

Granting permission for use of the meeting rooms does not imply Library endorsement of the aims, policies or activities of any group. The Meeting Room Policy and Meeting Room Procedures will be interpreted and enforced by the Library Director.

MEETING ROOM REGULATIONS:

1. All groups requesting to use meeting rooms must complete and sign the Application for Use of Meeting Rooms, Indemnification and Hold Harmless Agreement, and meet all insurance requirements as necessary before a meeting room can be reserved. The person signing the application assumes complete financial responsibility for any abuse of Library Premises or equipment while they are being used by the group.

2. Meetings will generally be scheduled for no more than once per month and no more than one year in advance.

3. The Library reserves the right to cancel a reservation in order to use a meeting room for library or County purposes. Forty-eight hours advance notice will be given if cancellation becomes necessary.

4. Organizations must notify the Library at least forty-eight hours in advance if a reservation is going to be canceled. Failure to notify the Library of cancellation may result in denial of future use of the meeting rooms.

5. The Library reserves the right to limit the number of reservations by any organization so that all groups may have a fair opportunity to use the meeting rooms.

6. Maximum attendance for programs or meetings in the Library’s meeting rooms varies by branch and is determined by the County Fire Marshal.

7. Meetings are to be held during regular library hours and must adjourn in sufficient time to vacate the premises by the scheduled closing time.

8. The Library is not responsible for loss or damage to exhibits, equipment, supplies or other materials brought to the Library by the meeting group.

9. The Library is not responsible for setting up furniture and equipment for groups using the meeting rooms. No equipment, materials or records may be stored in the meeting rooms or in the Library.

10. No smoking is permitted inside of the Library including meeting areas. Alcoholic beverages may only be served upon meeting insurance requirements and by special approval by the County Administrator or other designated authority.

11. Refreshments are not allowed without permission and special arrangement. Groups are responsible for their own supplies.

Effective Date: 8/8/95
Revision Approved by the LAB: 12/9/15
Revision Approved by the BCC: 1/19/16

Downloadable Version: Meeting Room

Meeting Room Application: Anastasia Island Branch
Meeting Room Application: Bartram Trail Branch
Meeting Room Application: Hastings Branch
Meeting Room Application: Main Branch
Meeting Room Application: Ponte Vedra Beach Branch
Meeting Room Application: Southeast Branch

Notary Policy

Policy Title: Registration – Public Notary Service

The St. Johns County Public Library System offers Public Notary Service to Library customers seeking basic notary services. The purpose of this service is to provide Library patrons access to a Notary Public commissioned and bonded by the State of Florida.

Notary Fees:

The fee for notary service will be assessed for each item notarized, according to the Library’s most current Fines and Fees Schedule. Payment is due at the time of notarization. Patrons needing notary services that do not have a library card are not permitted to pay by check; they may pay with cash only.

Patron Responsibility:

The patron is responsible for providing all unsigned documents to be notarized. Documents requiring notary services must be signed in the presence of the Library Notary. If the documents brought to be notarized have been signed beforehand, notary services will be denied.

Valid photo identification is required and must be presented to the Library Notary by the patron requesting notary service. Examples of valid photo ID are: state issued driver’s license or ID card, passport, military ID, etc. (As defined in Section 117.05(4), subparagraph 2 of the FL Statutes.)

The Library will not arrange for, or provide witnesses; this is the responsibility of the patron. In order to serve as a witness, they must personally know the person whose document is being notarized and must have valid identification in their possession. (As defined in Section 117.05(4), subparagraph 2 of the FL Statutes.)

How to Request Notary Service:

Notary service is offered at select library locations. It is recommended that patrons seeking notary service contact the Library location prior to their visit to ensure a Library Notary will available.

Guidelines:

Library Notary Service is for simple documents.

Library Notaries will not take the acknowledgement of a person who does not speak or understand the English language, unless the nature and effect of the instrument to be notarized is translated into a language that the person does understand. The notarial certificate is to be completed in the English language. (As defined in Section 117.107(6) of the FL Statutes.)

Library Notaries will not provide service if the customer, document, or circumstances of the request for notary service raise any issue of authenticity, ambiguity, doubt, or uncertainty. In this event, the Library Notary may, at his/her sole discretion, decline to provide notary service.

Library Notaries do not offer legal advice.

The Library does not provide notary services for the following documents*:

  • I-9 Employment Eligibility Verification Forms
  • Power of Attorney
  • Mortgage Documents
  • Deeds
  • Wills
  • Living Wills
  • Living Trusts
  • Codicils
  • Depositions

* These documents require legal expertise and it is recommended that guidance be sought through an attorney’s office. (As defined in Section 117.01(4)(f) of the FL Statutes.)

Library Notaries are not required to leave County property to perform notary services.

Library Notaries reserve the right to decline notary services at his/her sole discretion.

Downloadable Version:Notary Policy

Petitions & Solicitations

Policy Title: Petitions and Solicitation
The St. Johns County Public Library as a “limited public forum” has the authority to make reasonable rules that are universally applicable regarding the allowed use of Library buildings and property, including content-neutral restriction of conduct involving passing out literature. The public sidewalk around Library property is a traditional public forum subject to reasonable time, place and manner restrictions on those wishing to use them for purposes protected by the First Amendment. As such, the Library allows people to circulate petitions outside our facilities.

1. Persons circulating petitions for signatures or leafleting may do so on Library property, however, they may not engage in collecting signatures or distributing leaflets inside the Library building.

2. Only one person at a time is permitted to solicit signatures for a single petition or leaflet.

3. Solicitors shall not block, hinder, interfere, approach or otherwise impede patrons and staff wishing to exit or enter the building, nor seek to intimidate patrons or staff into signing a petition or accepting a leaflet.

4. Solicitors must remain a minimum of 15 feet from any Library entrance or exit, except during the time that the Library is serving as a polling place when section 102.03(4)(a) F.S. states solicitors may not come within 100 feet of the entrance to any polling place. The only exception to this law is persons who are conducting an “exit poll.” This is typically media.

5. Persons circulating petitions or leafleting must supply their own tables and chairs and may not store them on Library property.

6. No leafleting or distribution of literature, or solicitation is permitted for the purposes of selling items, merchandise, tickets, or other for-profit activities.

7. No work or petitioning on behalf of candidates for elected office is allowed in the Library building.

8. Fundraising activities are not permitted in the Library building or on Library property by any person or organization when the purpose is to benefit a group or organization other than the Library or the Friends of the Library.

9. Anyone wishing to solicit signatures for a petition or leaflet shall inform the Library Branch Manager or designee during normal business hours of their desire and intent to solicit signatures for a petition.

10. The Library staff, Friends of the Library and members of the Library Advisory Board are exempt from the above constraints in so far as promoting Library activities and issues.

11. Any person or group who does not abide by the conditions stated above or creates a nuisance such that the regular business of the Library is disrupted shall be required to immediately cease all activities relating to solicitation for a petition or leafleting and to leave the Library property.

Effective Date: 10/1/09
Revision Approved by the LAB: 12/9/15
Revision Approved by the BCC: 1/19/16

Downloadable Version:Petitions & Solicitations

Public Internet Use

Policy Title: Public Internet Use Policy
The St. Johns County Public Library System offers limited public access to the Internet for the residents and guest pass holders of the Library system. The Library system strives to uphold the principals of intellectual freedom as expressed in the American Library Association’s Library Bill of Rights while balancing the interests and standards reflected in the community we serve.

The St. Johns County Public Library System recognizes that the Internet is, for the most part, an unregulated medium. While allowing access to personally and professionally enriching information, it may also enable access to materials that violate local, state and federal regulations as well as materials that are inaccurate, incomplete or that some users find offensive. Just as the St. Johns County Public Library System does not vouch for or endorse the content or viewpoints represented in its collections, it is unable to vouch for the accuracy of information or endorse the various viewpoints accessed from the Internet. All users, especially parents, guardians, caregivers and their children, are strongly encouraged to be good information consumers by evaluating the accuracy and integrity of information used or accessed from the Internet.

LIMITS TO INTERNET ACCESS

The St. Johns County Public Library System offers limited access to the internet, with restrictions to websites containing material involving illegal activity, pornography, or malware. If a patron feels that a website is blocked in error, he or she may complete a site unblock request form from a link on the block screen, which will result in a staff review of the site to determine whether it was miscategorized. Once a site has been reviewed, it will not be considered again for review.

The St. Johns County Public Library System affirms its commitment to assist Patrons in using the Internet safely and effectively. Therefore, the Library will continue to monitor changes and trends in electronic technology that may improve the ability to provide Internet access, and will revise this policy as deemed necessary.

ACCEPTABLE USE

It is the goal of the St. Johns County Library System to provide an atmosphere conducive to the appropriate use of the Library System’s services, resources and facilities. Electronic resources, like other Library resources, must be used in compliance with applicable regulations, policies and procedures.

Patrons and guests accessing the Internet in the Library are subject to local, state and federal regulations as well as this Policy, the Patron Code of Conduct and the Public Computer Use Policy. Failure to comply with any applicable regulation or policy may result in termination of a Library computer session, loss of Library privileges (including expulsion from the Library), notice to law enforcement agencies and/or any other action deemed appropriate under the particular circumstances.

CHILDREN AND THE INTERNET

The State of Florida defines a minor as a person under the age of 18. For the purposes of this policy, the terms “child”, “minor”, and “youth” are interchangeable.

The St. Johns County Public Library System has elected to use filtering software to manage internet access in compliance with the Children’s Internet Protection Act (CIPA).

As with other Library resources, it is the responsibility of parents, guardians and caregivers to monitor and supervise their children’s access to/use of the Internet and its resources. The St. Johns Public Library System affirms the right and responsibility of parents, guardians and caregivers to restrict their children’s access to/use of the Internet.

Parents, guardians and caregivers are encouraged to review resources made available by the National Center for Missing and Exploited Children at http://www.netsmartz.org. The site provides information related to the safety and security of children using the Internet to access web sites, e-mail, chat rooms, and other forms of electronic communications. As with all Library services, the St. Johns County Library System staff is trained and available to assist parents, guardians, caregivers and children in the safe use of the Internet and its resources.

St. Johns County Public Library System www.sjcpls.org

Public Internet Use Policy Guidelines

OBJECTIVE:

The Library’s Computer/Technology support staff will keep apprised of developments in this rapidly evolving area and endeavor to acquire the most useful new hardware and software applications for the public to use.

GUIDELINES:

1. The Library provides some formal computer training of a basic and introductory nature. Extensive individualized training in individual software applications cannot be supplied by the Library staff. However, staff will direct patrons to resources that may help them use the applications.

2. All users supply their own storage devices (e.g., flash drive, compact disc, etc.) when needed and any data or equipment loss or damage as a result of faulty equipment, programs, etc., is not the responsibility of the St. Johns County Public Library System, its operators, or employees. Any downloading must be done on storage devices supplied by the computer user. No private files may be stored at the Library or on any Library equipment or software.

3. From time to time certain staff activities will take precedence over normal computer use. All decisions as to the use of the computers are at the sole discretion of the staff of the St. Johns County Public Library System.

4. The St. Johns County Public Library System makes no guarantee, whether expressed or implied, with respect to any equipment, programs or other Library materials, their quality, performance, or fitness for any particular purpose. The entire risk as to the quality and performance of computer equipment/programs/documentation is with the user. In no event shall the St. Johns County Public Library System be liable for actual, incidental, or consequential damage in connection with or arising from the use of any equipment, programs, or other Library materials.

5. The Library reserves the right to ask a user, including minors, to leave if there is misuse of or tampering with equipment or materials or patron is in violation of the Patron Code of Conduct.

6. The attachment and connection of peripheral equipment to Library computers is permitted at the discretion of the Library Staff. All peripheral equipment must be removed when the patron’s session has expired. The Library is not responsible for loss or damage to peripheral equipment.

7. Please advise the Library staff immediately when there is a problem with hardware or software so that the problem can be rectified as soon as possible.

8. All computer workstations are available to patrons in good standing and guest pass holders on a first-come, first-serve basis. Time limitations will be imposed via time management software. User fees may apply.

9. The changing of any system or application files is not permitted.

10. Copyrighted software is available for public use only and may not be copied for personal use.

11. As with any other Library material, appropriate fees may be assessed for any damage done to computer equipment or files.

12. Library computers may not be used by patrons, including minors, for any illegal activities.

13. All branches of the Library System offer free Wi-Fi access. Patrons shall comply with applicable local, state and federal regulations as well as Library rules, policies and procedures when using personal devices to access the Library’s Wi- Fi connections.

14. Printing may be available from Library laptops or personal devices at certain library locations.

15. When reserving or logging on to a Library computer, patrons are strictly prohibited from using another’s identification, barcode, or pin number.

16. Library computers designated for use by children shall be used exclusively by children and accompanying parents, guardians and caregivers.

Revised: 6/12/2014 Approved by LAB: 7/9/2014
Approved by BCC: 8/19/2014

Downloadable Version:Public Internet Use

 

Plans

Long Range Plan

St. Johns County Public Library System
Long-Range Plan FY2014 – FY2016

Mission Statement
Connect, Learn, Enjoy @Your Library

Methodology
This three year plan was prepared by the Long Range Planning Committee, with input from library staff and the Library advisory Board. Demographic data for St. Johns County was also collected.

The planning process had two phases. The first phase included three meetings held in December 2012, facilitated by Sandra Newell, the library administration consultant with the Division of Library and Information Services at the State Library of Florida. She met with the Library Advisory Board, the Management Team, and the full staff in three separate meetings to
answer the following questions:

  1. What services and library programs are used often and/or are most appreciated?
  2. What opportunities could library staff take advantage of to benefit the community?
  3. What changes could be made, and what training may be needed, to implement the new plan?

All groups consistently mentioned the popularity of the following services:

  • Meeting rooms
  • Staff answering information questions
  • Customers using computers and new technologies
  • Quality customer service provided by staff
  • Well-attended programs
  • Value of volunteers

In phase two of the planning process, the Committee developed a community survey. The survey was conducted over six months during 2013 and all quantifiable survey results were analyzed using a statistical program. Comments were entered into a spreadsheet and looked at separately. The Long Range Planning Committee reviewed the results and a draft plan was
prepared by the Library Director based upon those discussions.

A review of the input gathered above revealed that the following areas need emphasis in the new plan:

I. Technology
II. Facilities
III. Collections
IV. Marketing
V. Staffing
VI. Youth Services
VII. Sustainability

Specific benchmarks and statistics will be included in the respective Annual Plans of Service for each year of this Long Range Plan.

Goals and Objectives
I. Technology
Goal 1: Provide trained staff to address patron and library technology needs as they relate to library services.

Measures to be Collected:

  • Number of staff receiving 3 or more hours of technology training annually
  • Number of staff receiving 3 or more hours of information literacy training annually

Activities:

  • Continue to monitor staff technology competencies.
  • Provide training to staff as needed.
  • Encourage staff to attend technology-related conferences and meetings.
  • Adjust staffing as needed to ensure patrons receive technical assistance in a timely manner through staff or online training.
  • Maintain memberships in organizations related to library technology, such as LYRASIS, OCLC, NEFLIN, and the SirsiDynix Users Group.

Goal 2: Provide relevant electronic resources (content and delivery) to the public.

Measures to be Collected:

  • Number of circulations of downloadable titles
  • Number of database uses
  • Number of downloadable titles purchased
  • Number of items digitized
  • Number of hits to library website from mobile devices

Activities:

  • Evaluate, maintain, add, and remove electronic database subscription services as suited for public use and as library budgets allow.
  • Expand digitization of genealogy and local history resources for preservation and for online public access.
  • Monitor usage of digital downloads and adjust services accordingly and as library budgets allow.
  • Ensure the library system’s website and electronic resources are accessible on personal mobile devices.
  • Follow trends in the use of e-readers and digital devices, monitor usage of library’s devices, and adjust services accordingly and as budget allows.

Goal 3: Improve the quality of the library system’s website and enhance the online public access catalog.

Measures to be Collected:

  • Number of, and usage statistics for, library website and database resources
  • Number of persons accessing library online catalog remotely
  • Number of multimedia presentations added to website

Activities:

  • Maintain and upgrade the library’s ILS as needed.
  • Conduct usability testing of library website.
  • Add multimedia to library website, such as interactive guides and tutorials, and program videos.
  • Implement and maintain ADA website accessibility according to latest standards.
  • Streamline library website to meet current web design standards, such as eliminating extraneous text and utilizing more interactive web features.
  • Migrate bibliographic records to new RDA (Resource Description & Access) standards.

Goal 4: Stay abreast of new technology innovation and ways to implement them into library services.

Measures to be Collected:

  • Number of staff attending new technology training
  • Annual increase in use of online self-service features
  • Number of online electronic payments made

Activities:

  • Monitor the development of RFID technology and its implementation in the library, e.g., self-checkout services.
  • Educate and encourage patrons to use self-service features, such as item renewals, placing/cancelling item requests, preferred searches, Library ELF, online electronic payments, etc.
  • Monitor the floating collection feature on ILS and make suitable revisions to the program as necessary.
  • Monitor changes in the ILS market and use of open source ILS systems, such as Evergreen and Koha.
  • Follow trends in the use of open source and alternative software applications, with an emphasis on public use.

Goal 5: Increase the use of digital resources and classes.

Measures to be Collected:

  • Number of, and usage statistics for, public computers available
  • Number of database uses
  • Number of circulations of downloadable titles
  • Number of persons attending technology classes
  • Number of classes/workshops conducted
  • Number of digital devices circulated

Activities:

  • Create a new campaign promoting digital resources and classes.
  • Offer classes on digital devices and digital information needs, including e-readers and online searching instruction.
  • Continue to provide technology classes to the public and revise as needed.
  • Design and implement a digital device checkout program using donated devices.

II. Facilities
Goal 1: Maintain an environment that is safe and welcoming for library patrons and staff.

Measures to be Collected:

  • Number and capacity of library meeting rooms available to the public
  • Number of people visiting the libraries annually
  • Number of people visiting the libraries during winter season, i.e., January-March annually
  • Number and frequency of groups using library meeting rooms
  • Number of staff trained in sign language
  • Number of work orders submitted to Facilities Maintenance
  • Number of public comments/complaints about library facilities

Activities:

  • Create and maintain sufficient spaces for community groups to meet.
  • Continue to explore ways to make the library facilities safe and secure for both staff and patrons, through technology and planning.
  • Explore ways of rearranging areas of the libraries to better meet the competing needs
    for use.
  • Emphasize customer service throughout the library system, both at traditional service desks and by expanding library staffing into currently understaffed areas.
  • Increase signage and other finding aids for patrons.
  • Maintain communication with County Administration and the BCC regarding the library system’s long and short term capital needs.
  • Train at least one staff member at each public service desk in sign language.
  • Improve/repair public restrooms at the Main Library.
  • Explore options and costs for relocation of Hastings Branch Library.

Goal 2: Replace bookmobiles.

Measures to be Collected:

  • Number of days vehicles are out of service
  • Increase in funding expended on vehicle repairs/maintenance

Activities:

  • Explore options and costs for new vs. “gently used”, ADA-compliant bookmobiles.
  • Explore alternate or supplementary funding sources.

III. Collections

Goal 1: Continue to establish and maintain a collection of books and materials, in a variety of formats, to meet the educational, informational, and recreational needs of the community.

Measures to be Collected:

  • Number of deposit collections circulated
  • Number of materials borrowed
  • Number of materials added

Activities:

  • Continue to explore cooperative contracts with vendors for new products, such as downloadable audio, video, and language programs.
  • Monitor changes in demographics and usage statistics in order to provide access to materials that meet the needs of all members of the community. Maintain book repair and re-binding programs for materials that are vital to the collection and cannot be replaced.

Goal 2: Ensure that the library system has a rich collection of diverse materials.

Measures to be Collected:

  • Annual increase in total library circulation statistics
  • Lowest circulating collection will increase based on annual evaluation

Activities:

  • Each branch will weed a minimum of 1% of their collection annually, based upon circulation reports and MUSTIE standards.
  • The library collection selectors will perform annual collection analyses to determine circulation and/or use of the various collections.
  • Improve outreach collections.

Goal 3: The library system will promote the joy of reading in order to enrich lives, expand horizons, and foster imagination.

Measures to be Collected:

  • The circulation of fiction in all formats will increase by 1% annually
  • The circulation of non-fiction in all formats will increase by .5% annually

Activities:

  • The library system will sponsor St. Johns Reads annually.
  • The library system will publish 10 print/online lists of materials to stimulate imagination.
  • The library system will explore using multimedia formats such as podcasts and videocasts to promote collections.
  • The library system will train staff in promoting library materials through the use of retail techniques.
  • The library system will offer book discussions outside the library.
  • The library system will feature new materials and programs on the library website and social networks.

The library system will support, and actively promote, the Florida Heritage Book Festival.

IV. Marketing
Goal 1: Expand the role of social networking in marketing.

Measures to be Collected:

  • Number of social network followers
  • Number of persons registering for digital newsletters
  • Number of agencies linking to the library system website
  • Number of hits on the library system annual report link on library website
  • Number of persons registering for text messaging communications

Activities:

  • Investigate publishing an e-newsletter.
  • Develop and distribute the library system annual report as an e-resource.
  • Investigate text messaging options for communications.

Goal 2: Develop an awareness campaign to make more people aware of all the services offered by the library system.

Measures to be Collected:

  • Number of community programs presented (at non-library locations)
  • Number of persons attending community programs (at non-library locations)
  • Number of FOL programs presented
  • Number of persons attending FOL programs

Activities:

  • Provide presentations to inform the community about library resources and programs.
  • Investigate using radio more in library marketing, including regular library programming.
  • Send news releases to local media about materials and programs; invite reporters in to learn about library resources and services.
  • Investigate having a regular library column in the local newspaper(s).
  • Investigate interactive displays to promote library events and services.

V. Staffing
Goal 1: Address the competency training needs of the library staff.

Measures to be Collected:

  • Number of staff receiving training
  • Number of hours of staff training received

Activities:

  • Implement SJCPLS’ Core Competencies.
  • Assess staff duties to ensure they cover new demands.
  • Continue to monitor staff competency needs.
  • Provide training for staff as needed.
  • Encourage staff to attend conferences and meetings.
  • Encourage librarians to participate in St. Johns Leadership Academy and Sunshine State Library Leadership Institute programs.

Goal 2: Continue to improve the quality of customer service at SJCPLS.

Measures to be Collected:

  • Number of community responses to library surveys
  • Number of comment cards submitted

Activities:

  • Continue to collect feedback from patrons to gauge success of customer service.
  • Identify procedures, policies, etc. that can be modified to be more customer friendly.
  • Explore ways that staff can be empowered to act on behalf of patrons.
  • Continue to reward good customer service and correct poor customer service.

Goal 3: Consider organizational changes that improve efficiency and enhance library services and delivery.

Measures to be Collected:

  • Number of processes analyzed annually
  • Number of processes revised annually

Activities:

  • Continue to analyze processes and implement LEAN strategies as needed throughout the library system.

Goal 4: Identify and create new staff positions relevant to the growth of the library system.

Measures to be Collected:

  • Number of new volunteers recruited and trained
  • Number of new staff positions created
  • Number of staff promoted into higher classifications

Activities:

  • Explore the use of rotating/floating staff during peak service periods.
  • Expand the opportunities for, and the use of, staff and volunteers throughout the library system.
  • Continue providing internal opportunities for professional growth and promotion.

VI. Youth Services
Goal 1: Preschool children will have programs and services designed to enhance reading, writing, and listening skills.

Measures to be Collected:

  • Number of preschool materials borrowed or added
  • Number of preschool programs presented in the library
  • Number of preschool programs presented in non-library locations
  • Number of preschoolers attending programs
  • Number of deposit collections circulated
  • Number of, and usage statistics for, electronic resources designated for children’s literacy, e.g., ELS stations, children’s databases, iPads used in storytime, etc.

Activities:

  • Continue to present regularly scheduled preschool story programs.
  • Continue to sponsor the Born to Read program at Ponte Vedra Branch.
  • Increase outreach to under-served children.
  • Provide computers, with appropriate programs, and other electronic resources for preschool children.
  • Provide access to online e-books for preschool children.

Goal 2: The library will promote the joy of reading in order to enrich lives, expand horizons, and foster imagination among school-aged children.

Measures to be Collected:

  • Number of programs offered for school-aged children in the library
  • Number of programs offered for school-aged children in non-library locations
  • Number of deposit collections circulated
  • Number of children attending library/outreach programs
  • Number of juvenile materials borrowed or added
  • Number of staff presentations to preschools, daycares, community organizations, etc.

Activities:

  • Conduct a summer reading program for school-aged children as coordinated by the State Library of Florida each year
  • Provide monthly programs for school-aged children and their families.
  • Provide reader’s advisory services for school-aged children.
  • Present story programs in non-library locations.
  • Produce online media for parents and caregivers.

VII. Sustainability
Goal 1: Establish and maintain partnerships with community organizations.

Measures to be Collected:

  • Number of formal partnerships developed and sustained
  • Number of SJC departmental relationships developed and sustained

Activities:

  • Cooperate with other libraries, government entities, community groups, and businesses to share resources and provide programming to our patrons.
  • Maintain the alignment of the Friends’ efforts with the libraries’ needs.
  • Maintain a strong, well-informed Library Advisory Board that makes decisive recommendations in accordance with its oversight role within the Library-BCC structure.
  • Cultivate advocacy roles for both LAB and FOL memberships on behalf of the library community.

Goal 2: Actively seek supplemental sources of revenue.

Measures to be Collected:

  • Number of grants written
  • Number of grants awarded
  • Number of new FOL memberships received
  • Increase in annual donations received due to online electronic payment options

Activities:

  • Investigate the development of a library system Foundation.
  • Develop a campaign and promote planned giving.
  • Utilize marketing capabilities to promote the benefits of supplemental library funding to businesses, agencies, organizations, and individuals.
  • Provide online electronic payment options for accepting donations.
  • Actively promote the individual FOL organizations, the Friends of the Florida Heritage Book Festival, and the benefits of membership in both.

Downloadable Long Range Plan 2014-2016