My last audiobook download failed. How many times can I attempt to download an audiobook?
Users have a limit of 5 download attempts for any title. After reaching
this limit users must wait for the checkout time to expire and for the
title to automatically check itself in. Once this happens the download
counter reset and users again have 5 tries to download. If you
experience two or more download failures, consider downloading a title
at a lower sound quality. This will reduce the download time and reduce
the chance of a download failure.

Do I need a NetLibrary account to access audiobooks?
Yes. To set up an account:

• Step 1
  - Access NetLibrary from the database page of the library's website. Click on the "Create a Free Account" link at the top of the page,
  and follow the directions to create your account.
• Step 2
  - Log out and close your browser window. You will now go directly to
  the netlibrary page to access audiobooks. In a new browser window, go
  to www.netlibrary.com, and log in with your new account info.
• Step 3 - Click on Audiobooks Center link to begin searching for audiobooks.

View a step-by-step tutorial

How do I find audiobooks?
You can find audiobooks by performing a search at the Audiobooks Center
on the NetLibrary homepage or the new one click Media Center.

Can I find titles within the SJCPLS catalog?
Yes, all of the NetLibrary audioboks are searchable in the library's online catalog.

Do I need any software on my computer to listen to audiobooks?
Only if you wish.  You may use either the NetLibrary Online Site or download the Media Center software. Audiobooks can then be downloaded or played on any personal computer or
portable listening device that supports Windows Media Player 9+ or
iPod.

How many audiobooks can I have checked out at one time?
You can checkout a maximum of ten (10) audiobooks at any given time.
You will not be able to check out additional titles until the license
for a currently downloaded audiobook expires.

Can Audiobooks be renewed?
Yes. Audiobooks
can be renewed at any point by logging into your account. A renewal
provides you with an additional 21 days of access from the date of
renewal.

Can Audiobooks be "checked in" early?
No. An Audiobook is checked out for the full 3 week checkout period.

What if I have an error downloading?
First, try again. If you still are unable to download, click the "Audiobooks Center Tips" link at the top of the NetLibrary Audiobook Center page. If you are still having trouble, please contact NetLibrary at 1-800-848-5800 or support@oclc.org.

Can I download and play an audiobook on an iPod?
Yes. Some titles will have an MP3 file that will allow you to download to any device including iPods.

Visit the NetLibrary FAQ page for more information.

What portable MP3 players are supported?
View NetLibrary Supported Devices for more information on supported portable listening devices.

What if I cannot play the recording on my MP3 player or other portable device?
Check your device's support site for software updates or contact your
portable device's technical support for further assistance.